M-KOPA Collections reporting dashboard

Persistent, multi-market collections dashboard combining the 3CX auto-dialer campaign exports (reachability & human/machine by collection stage and device), the 3CX agent-desktop call reports (agent productivity, AHT, occupancy), Freshdesk collections tickets (categories & outcomes), and the SIP lead lists (penetration base). Files are parsed in your browser; only non-PII aggregates and salted phone hashes are stored, so daily uploads accumulate and the report trends over time.

Data status

Loading stored data…

Privacy: raw phone numbers never leave this page. They are reduced to salted one-way hashes in your browser purely to count unique customers and match across sources.

Filters

All dates · all stages · all agents

Market Granularity Period Stage From To Agent

Settings — upload & manage data

Drop the latest files (CSV or Excel). Parsing happens entirely in your browser — raw customer numbers never leave this page. Re-uploading the same day/week (for the selected market) overwrites it, so numbers never double-count.

3CX dialer campaign export — CAMPAIGNS (.csv/.xlsx) 3CX agent-desktop call report — 3CX DATA (.csv/.xlsx) Freshdesk collections tickets (.csv/.xlsx) SIP lead list — DIMENSIONS (.csv/.xlsx)

Market	Source	Day / week	Records	File	By	When

Collections funnel

Reachability trend (dialer)

Dials · human-reached · machine by collection stage

Reachability & answer rate by stage (%)

Dialer reachability over time (%)

Dials vs human-reached over time

Human vs Machine answers by stage

Human vs Machine over time

Reachability by device model (%)

Dials by repayment-rate band

Dials by balance band

Calls · human-reached by agent

Agent reachability & occupancy (%)

Freshdesk outcomes (grouped)

By interaction category

By reason for interaction

Tickets · paid · promise-to-pay by agent

Table